Book a Meeting
Cloud-Based Solutions for Seamless, Scalable, and Secure Interactions

Revolutionize Your Business Communication with SmartFlo

Enquire Now!

Is Your Business Ready for the New Connected World?

Flow Forward with SmartFlo's Cloud Communication Solutions

Why Choose SmartFlo?

01
Anytime, Anywhere Communication
Empower your team to communicate on the go, beyond their cubicles and desks.
Learn More
02
Business Intelligence
Access reports and analytics to track progress, call notes, live calls, voice-to-text, keyword mapping, and sentiment analysis.
Learn More
03
Cost Efficiency
Eliminate bulky infrastructure costs with cloud-based solutions. Work across all devices from landlines to smartphones.
Learn More
04
Scalability
Ultra-flexible solutions that adapt quickly to changing business conditions.
Learn More
05
Enterprise-Grade Security
Ensure 99.5% uptime, customizable admin portal, RESTful API features, and number masking for secure interactions.
Learn More
06
Enhanced Customer Experience
AI-driven call routing with smart IVR menus and seamless API integrations.
Learn More

SmartFlo Solutions Suite

Integrated Toll-Free Communication

  • Single platform for integrated communication.
  • Virtual PBX with sticky agent and call management features.
  • API and webhook integration for advanced reporting.

Hosted Contact Centre

  • Complete call center operations management
  • Inbound and outbound dialing, CRM integration, and sentiment analysis.

Outbound Marketing Solutions

  • Integrated platform for outbound campaigns.
  • Voicemail transcription, customized campaign flows, and API integration.

Hosted Call Connect

  • Virtual PBX environment for inbound and outbound calls.
  • User management with role-based access and detailed call logs.

Multi-Level IVR

  • Customizable routing functions for outbound and inbound calls.
  • Number masking and API integration for secure interactions.

Missed Call Solutions

  • Automated call backs and SMS notifications.
  • Integrated email reports for missed calls.

Click2Call Solutions

  • Single-click communication integration for websites and panels.
  • OTP-based calling and number masking for privacy.

SmartFlo Solution Suite Options

SmartFlo Hosted Call Connect

  • Call Patching
  • Client Nummber Masking
  • Standard IVR
  • ACD
  • CTA Pop-Ups
  • Multi-Campaigns
  • Basic Reports

SmartFlo Multi-Level IVR

  • All features of Hosted Call Connect Plus Multi-Level IVR
  • SMS Integration
  • API Integration
  • Dual Authentication
  • Web RTC
  • Customized Portal Access
  • Agent Status Toggle
  • Call List Filters
  • Customized Reports with Email Integration

SmartFlo Hosted Contact Centre

  • All Features of Multi-Level IVR Plus text-to-speech
  • Call Barging
  • Whispering
  • And Sticky Agent

Use Cases

BFSI (Banking, Financial Services, and Insurance)
Challenges
  • Scaling up leads and providing 24/7 customer service.
  • Ensuring customer privacy with remote agents.
SmartFlo Solutions
  • Hosted Call Connect: Intelligent call prioritizing, calendarized call backs, and dynamic caller IDs for better pick-up rates.
  • Missed Call Solution: IVR setup and automated call backs
  • Number Masking: Ensures customer privacy.
IT / ITES (Information Technology Enabled Services)
Challenges
  • Scaling business outcomes across multiple processes.
  • Ensuring customer data security with remote agents.
SmartFlo Solutions
  • Hosted Contact Centre: Complete call center operations with CRM integrations, smart IVR menus, and sentiment analysis.
  • Number Masking: Ensures customer data privacy.
Healthcare
Challenges
  • Enabling regular consultations and health check-ups.
  • Ensuring security for staff and patients.
SmartFlo Solutions
  • Hosted Call Connect and IVR: Real-time connection between doctors and patients.
  • Hosted Contact Centre: Patient follow-ups, payment collection, and feedback via calls or SMS.
  • Missed Call Solution: Automated reminder calls for appointments and report collection.
Logistics
Challenges
  • Timely delivery and address accuracy.
  • End-to-end delivery operation management and tracking.
SmartFlo Solutions
  • Click2Call Solutions: Timely delivery and end-to-end tracking.
  • Hosted Call Connect: Customer connection for delivery status and complaints.
  • Number Masking: Ensures customer data security.
E-Commerce
Challenges
  • TEnsuring customer preference through engagement.
  • Monitoring communication with delivery staff.
  • Ensuring customer data security. <.li>
SmartFlo Solutions
  • Number Masking: Secure customer data.
  • Hosted Contact Centre: Support for delivery staff, vendors, and suppliers with flexible communication options.
  • COD Management: Customized payment modes and automated notifications.
Education
Challenges
  • Managing enquiries for new courses with remote staff.
  • Inefficient fee collection systems.
SmartFlo Solutions
  • Virtual PBX: Intelligent call routing for admission, sales, and support teams.
  • Click2Call Solution: Instant connection to subject matter experts.
  • Missed Call Solution: Calendarized SMS reminders for fee collection.
Previous slide
Next slide

Ready to Transform Your Business Communication?

Get Started
See SmartFlo in Action
Learn More

Let’s work together